Returns and Refunds
Because many products are personal-care or intimate-wellness items, opened, used, damaged-after-delivery, or seal-broken products cannot be returned for hygiene and safety reasons.
- Unopened and unused items may be requested for return within 7 days of delivery.
- Wrong, damaged, or missing items must be reported on WhatsApp within 24 hours of delivery with order details and clear photos.
- Do not send an item back before receiving return instructions.
- Delivery charges are non-refundable unless we sent the wrong or a damaged item.
Approved refunds or replacements are processed after inspection. Processing time can vary by payment method and courier. Sale items may be non-returnable unless defective.
For help, WhatsApp +92 300 0596116.